“We were mostly dealing with small businesses, which were paying $20 or $30 a month. By 2001, we were gaining about 1,200 customers a month but losing 800. So we went to all 800 one month and asked why they left. Some customers said, “My mom won’t let me use the credit card anymore.” And I thought, This is our business?”
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Josh James, Founder Of Omniture
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