“In fact one of our most significant conclusions about the excellent companies is that, whether their basic business is metal bending, high technology or hamburgers, they have all defined themselves as service business.”
$
Thomas J. Peters And Robert H. Waterman, Jr
In
In Search Of Excellence
This entry was posted
on Friday, March 13th, 2009 at 6:00 am and is filed under Robert H. Waterman Jr, Thomas J. Peters.
You can follow any responses to this entry through the RSS 2.0 feed.
Responses are currently closed, but you can trackback from your own site.